agendadu Platform Privacy Notice

This page describes what we collect when you use agendadu and how we keep that data protected. When you open an account, deposit via DANA or e-wallet, or engage in football markets and live tables, you share information with us. We treat that information as confidential and handle it according to applicable privacy law.

We at agendadu collect only the minimum data needed to verify your identity, process your payments, settle engagements, and respond to support requests. We do not sell your data to advertisers or data brokers. We do not track your behaviour outside agendadu. Our privacy commitments apply across all our services — football markets, live-dealer tables, slot games, and esports — and across all payment methods including mobile banking, local payment, online payment, and bank virtual accounts.

Read this notice to understand your rights and our practices. If you have questions, contact our support team in English or Indonesian.

What data we collect on agendadu

We collect data in three categories: account setup, payment processing, and engagement history.

Account setup: When you open an agendadu account, we collect your email, password, full name, date of birth, phone number, and country. Before your first withdrawal, we ask for government-issued ID (passport, national ID, or driver's license) and a utility bill or bank statement showing your address. We scan and verify these documents using automated systems and manual review.

Payment processing: When you deposit or withdraw, we collect transaction data: the amount, date, time, payment method (DANA, e-wallet, mobile banking, local payment, or bank account), and transaction status. We do not store full payment credentials (full card numbers, full bank account details) — payment processors handle sensitive data and return only a transaction reference to agendadu.

Engagement history: We record every engagement you place on agendadu: the market (Liga 1, Champions League, live blackjack, Pragmatic Play slot), the stake, the outcome, and the settlement time. This record is permanent and searchable in your account.

  • 1
    Account detailsRequired

    Email, password, name, date of birth, phone, country. Used to create your account and identify you.

  • 2
    Identity documentsBefore withdrawal

    Government ID and utility bill. We verify these to confirm your identity matches your account.

  • 3
    Payment transactionsActive

    Deposit and withdrawal amounts, dates, payment method. Used to process payments and track account balance.

  • 4
    Engagement recordsPermanent

    Every engagement you place: market, stake, outcome, settlement time. You can review this history anytime.

How we use your data on agendadu

We use your data to operate agendadu and comply with law. Specifically:

Identity verification: We verify your government ID and utility bill against official databases to confirm you are who you claim. This protects agendadu from fraud and account takeover.

Payment processing: We pass payment data to payment processors (e.g., online payment, e-wallet, mobile banking gateways, bank networks) to process your deposits and withdrawals. We do not use your payment data for any other purpose.

Engagement settlement: We use your engagement records to settle outcomes and calculate your balance. We publish these records to your account so you can audit your history.

Compliance and law enforcement: We may disclose your data to authorities if required by law or if we believe disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

Support: When you contact agendadu support, we use your account data to help resolve your issue. Our support team is bound by confidentiality.

Key takeaways

  • We collect account details, identity documents, payment transactions, and engagement history
  • We use your data only to operate agendadu, verify your identity, process payments, and comply with law
  • We do not sell your data to advertisers or third parties
  • We do not track your behaviour outside agendadu
  • Your engagement history is permanent and searchable in your account

How we protect your data on agendadu

We use encryption to protect your data in transit and at rest. Your password is hashed using industry-standard algorithms — we cannot see it, and we cannot recover it if you forget it. Payment data is encrypted end-to-end between your device and payment processors; agendadu does not store full payment credentials.

Our servers may sit outside your country. If you are in Indonesia, your data may be stored or processed on servers in other jurisdictions. By using agendadu, you consent to this cross-border data transfer.

We maintain access controls and audit logs. Our staff can access your data only for legitimate business purposes (e.g., support, fraud investigation). We log all data access and review access logs for unauthorized activity.

Third-party data processors

We work with third-party service providers who may access your data:

  • Payment processors: local payment, online payment, e-wallet, mobile banking operators, and banks. They receive payment data necessary to process deposits and withdrawals.
  • Identity verification providers: Third-party systems that verify government IDs and utility bills. They receive your identity documents and address.
  • Cloud hosting providers: Services that host agendadu's servers and databases. They may access your data as part of hosting and backup services.
  • Customer support platforms: Systems we use to manage support tickets and communications.

All third-party processors are bound by data protection agreements and are prohibited from using your data for any purpose other than providing services to agendadu.

Your rights regarding your data on agendadu

You have the right to:

  • Access your data: Request a copy of all data we hold about you. Contact support to submit this request.
  • Correct your data: Update your name, email, phone, or address in your account settings anytime.
  • Delete your account: Request account deletion. We will delete your account data subject to legal retention requirements (e.g., tax law may require us to retain transaction records for several years).
  • Withdraw consent: If you consented to data processing, you may withdraw that consent at any time by disabling features or deleting your account.
  • Object to processing: If you believe we are processing your data unlawfully, contact support to lodge an objection.

agendadu collects only the data needed to operate our platform. We encrypt your data, do not sell it, and respect your privacy rights.

agendadu privacy team

Cookies and tracking on agendadu

We use cookies to remember your login session and to track your preferences (e.g., preferred language, favourite markets). Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may break agendadu login functionality.

We do not use cookies to track your behaviour outside agendadu. We do not work with third-party analytics services (Google Analytics, etc.) that track users across websites.

How long we keep your data

We retain your data as follows:

  • Active account data: Kept while your account exists. You can delete your account anytime.
  • Engagement records: Kept permanently for audit and dispute resolution purposes.
  • Payment records: Kept for several years for tax and regulatory compliance.
  • Identity documents: Deleted after verification unless law requires us to retain them.

Contact us about privacy on agendadu

If you have questions about this privacy notice, want to request your data, or have a privacy concern, contact agendadu support in English or Indonesian. Our support team responds within subject to verification during business hours. We will address your request within 30 days.

Our service on agendadu is available only where local law permits. We comply with applicable privacy laws in each jurisdiction where we operate. This privacy notice was last updated on this page. We may update it at any time to reflect changes in our practices or legal requirements.

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